Terms & Conditions



oint Waterfront Apartments (PWA) are self catering serviced apartments based in the Durban, Point Waterfront Area. We offer accommodation for travelers who seek the comforts from home with the benefits of a hotel type service.

Each apartment with all its features and description it has to offer are listed individually. Please insure you select the correct apartment for your accommodation needs.

All rates are on an apartment basis and only include the maximum occupancy as per each individual apartment listing advertised. If maximum occupancies are exceeded we reserve the right to remove the extra guests. Failure to vacate will lead to the immediate cancellation of the reservation without compensation.

Most frequent questions - Customer


Yes we require a 50% deposit within 48 hours in order to secure the reservation.

Failure to do so will result in the booking being cancelled.

We only require a 50% deposit and balance can be paid upon arrival.

We have numerous payment options for the deposit payment. The most common being through our online payment gateway when making the reservation.

Yes we do offer payments plans that include an admin fee. Options allowing you to pay over a period of a few months leading up to your arrival. Please contact our reservation front desk to use this service.

We will refund your deposit payment minus a R100 admin fee up until 14 days of your arrival.

Cancellation within 14 days prior arrival will only be refunded minus admin R100 fee if Point Waterfront Apartments is able to successfully relet the apartment.

The price of each apartment is dependent on how many people it can accommodate and feature it has to offer. As well as the season and popularity of the apartment.

Check-in time is 14:00pm.

Check-out time is 10:00am


However we understand that we all travel at different times and we would like to try make travel as pleasant as possible.

Our front desk is able to hold onto your luggage and prioritize a room clean for your apartment.

Guarantee / Payment / Cancellations Policy

BH Property Group (Pty) Ltd trading as Point Waterfront Apartments is a business in the Hospitality & Accommodation industry that offers short term accommodation and hospitality services.

Subject to availability and receipt of payment, requests will be processed within 24 – 48 hours and delivery confirmed by way email confirmation.

Individuals and Groups:

Should this reservation be cancelled within 30 days prior to arrival. We will only be able to offer a refund if we can resell the apartment. Failure to relet the apartment will result in no refund. If we are able to relet the apartment then we will refund deposit payment minus an admin fee of 10%. If cancelled more than 30 days prior to arrival a R100 admin fee will be charged on the refunded deposit paid. In the event of a no-show, 100% of the total stay will be charged. All refunds need to be requested in writing via email. No cash refunds will be permitted.

BH Property Group (Pty) Ltd trading as Point Waterfront Apartment shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the BH Property Group (Pty) Ltd bank account, the
details of which will be provided on request.

A prepayment of 50% is required at the time of booking on this website to secure your reservation. The balance of the payment is due on arrival.

The original credit card or a signed letter from the credit card holder with a copy of the credit card as well as ID/Passport and Proof of Residence from the cardholder will be asked for upon arrival at the serviced apartment.

We require a Short term rental agreement to be signed on arrival. If you would like to read this before hand. Please click here.

Reservations can only be held for 48 hours after the booking is made without a deposit payment. If their is an issue with your credit card please contact our front desk for alternative payment arrangements.

Card transactions will be acquired for BH Property Group (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details will be stored by BH Property Group (Pty) Ltd trading as Point Waterfront Apartments separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

BH Property Group (Pty)Ltd trading as Point Waterfront Apartments takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 5 Signal Road, Point, Durban, 4001.

BH Property Group (Pty) Ltd trading as Point Waterfront Apartments. May, in its sole discretion, change this agreement or any part thereof at any time without notice.

Check in time is from 14H00 and check out time is by 10H00.

We cannot guarantee an early check in or a late check out. However we can assist with holding your luggage until the apartment is ready.

We do not allow smoking in any of the bedrooms or common areas of the apartment building. Smoking is only permitted outside on the balcony, should your apartment have a balcony.

Underground parking is available for each apartment. Please note only one parking bay is allocated for one bedroom apartments and two parking bays is allocated for the two bedroom and three bedroom apartments.

We cannot add any extra beds into an apartment.  However if it is possible to split the king beds into singles and visa versa we will endeavour to do so. Please make sure your sleeping arrangement is communicated.

Conditions of stay or visit (“Conditions”) these conditions apply to guest who are consumers in terms of the Consumer Protection Act, 2008 (“CPA”).Any provisions of these conditions which may:

(1) Limit the risk and liability of Point Waterfront Apartments (“the apartment”) or a third party;

(2) Create the risk of liability for the guest;

(3) Compel the guest to indemnify the Apartment or a third party; or

(4) Serve as acknowledgement of fact by the guest, and indicated in bold text and your attention is drawn specifically to such provisions.  These provisions. These provisions are important and you should read them and ensure that you understand what they mean. If you do not understand anything contained in these provisions, please speak to a manager of the apartment, who will explain them to you and answer any questions that you may have.

(5)  Unpaid accounts are subject to interest.  Interest and Collection fees and costs may be charged at maximum legally allowable rates on overdue accounts.

(6)  Damages to rooms or Apartment property and any outstanding payments due will be deducted from the guests credit card we have pre-authorised.

  1. Accommodation is provided on a cash basis.  Your account must therefore be settled in full on arrival.  You are responsible for payment for the full period reserved, even if your stay is cut short for any reason whatsoever.  In the event of the account not being settled for any reason whatsoever, you hereby hold yourself personally responsible for all costs of whatsoever nature relating to your accommodation at the apartment. You also agree to pay all legal fees incurred as a result of failure to pay your account when it’s due for payment.

  2. No animals, weapons or narcotics of any kind may be brought onto the premises of the Apartment (“Premises”).

  3. No parties, events or gatherings are permitted at the premises. Only the guests who have booked the apartment are allowed on the premises unless given permission otherwise.

  4. All rooms in the Apartment are non-smoking.  You will be liable for a fine of R500 if you are found smoking in any non-smoking area on the premises.

  5. All apartment and building facilities used such as the pool area/balconies are to be used entirely at your own risk.  Please take note of the disclaimer and indemnity provisions set out below.

  6. All vehicles are parked on the Premises at your own risk, Please take note of the disclaimer and indemnity provisions set out below.

  7. No Guest may have visitors that are not residence of the Point Waterfront Apartment after 7pm.

  8. The Apartment has the right to request deposits in advance to secure your stay.  In the event that you cancel any reservation with the Apartment, the Apartment will be entitled to charge reasonable cancellation fee, the amount of which will be dependent upon the length of notice of cancellation provided by you and the Apartment’s ability to secure alternative guests for the apartment reserved for you.
    1. The use of the Apartment is entirely at your own risk and you assume full responsibility for any risk or loss to person or property resulting from your stay at the Apartment and our use of the Premises and the Apartment’s facilities.


    2. The Apartment and its employees, directors, officers and /or agents disclaim liability for any damage, loss or liability of whatsoever nature, whether direct, indirect  or consequential in nature, arising out of or in.

    3. connection with access to or use of the Apartment, Premises or any facilities provided by the Apartment, unless provided by law.

You hereby indemnify the hotel and its employees, directors, officers and /or agents against any loss claims or damage of whatsoever nature which may be suffered by yourself and or any third party arising in anyway from your stay at the Apartment or use of the premises or any of the facilities.

This website is run by BH Property Group (Pty) Ltd (private company) based in South Africa trading as
Point Waterfront Apartments and with registration number 2013/041682/07 and Farran-Jade  Hayman and Dusting Hayman

Company Physical Address: shop 4 Point Bay, 5 Signal road, Point, Durban, 4001.

Email: stay@thepointwaterfront.co.za

Telephone:: 082 817 2957


© 2020 All rights Reserved. Point Waterfront Apartments